Privacy Policy — Vouch

1. Introduction

JVISOFT ("we", "our", or "us") operates the Vouch Shopify application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

2. Information We Collect

We collect the following types of information:

Store information: Your Shopify store name, URL, and email address provided during installation.
Order data: Order IDs and customer email addresses necessary to send testimonial request emails.
Testimonial content: Customer-submitted testimonials, star ratings, and names as provided voluntarily by your customers.
Usage data: App usage analytics to improve our service (via Vercel Analytics — no cookies).

3. How We Use Your Information

To provide and operate the Vouch app and its features.
To send testimonial request emails to your customers on your behalf.
To improve, personalize, and expand our service.
To communicate with you about updates and support.
To comply with legal obligations.

4. Third-Party Services

We use the following third-party services:

Shopify: Our app operates within the Shopify platform and is subject to Shopify's Privacy Policy.
Vercel: Our infrastructure provider. Data is processed in compliance with Vercel's data processing terms.
AI providers: Testimonial text improvements use AI services. No personally identifiable information is sent to AI providers — only testimonial text content.

5. Data Retention

We retain your data for as long as your Vouch app is installed. Upon uninstallation, we delete all store-related data within 30 days, unless retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Data portability.

To exercise these rights, contact us at jvisofteam@gmail.com.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page and, where appropriate, by notifying you via email.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: jvisofteam@gmail.com